Everything is an occurrence. And occurrences—plural—WILL happen.

Proximity impacts the effort required. The closer we are to something, the easier it is to respond. The farther away, the harder it gets. But here’s the thing — effort doesn’t eliminate occurrences. Surprises don’t stop just because we work harder.

It’s not necessarily effective to take a different approach WHEN surprises happen. Frequently we can make surprises a part of our approach.

The key is to stay on track, to stay on process. Don’t react to surprises — integrate them.

How can you make surprises a part of your approach?